phiwn Privacy Policy

01 Introduction

phiwn ("phiwn," "we," "us," or "our") operates the online gaming platform accessible at phiwn.com. This Privacy Policy describes how phiwn collects, uses, stores, shares, and protects the personal information of users ("Player," "User," or "you") who access or use the phiwn platform, including all games, services, promotions, and account features.

This Privacy Policy applies to all personal data collected through the phiwn website, mobile interface, customer support channels, and any other touchpoint through which you interact with phiwn. It should be read together with the phiwn Terms & Conditions, which govern your use of the platform.

phiwn is committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner, in accordance with applicable Philippine data protection legislation and PAGCOR's data governance requirements.

02 Data We Collect

2.1 Registration Data

When you create a phiwn account, we collect the following information:

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Email address;
• Mobile phone number;
• Residential address (city, province, postal code);
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, phiwn may collect:

• Government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys ID, driver's licence);
• Proof of address documents (e.g., utility bill, bank statement);
• Proof of payment method ownership (e.g., screenshot of GCash or bank account);
• Selfie or live photo for identity confirmation.

2.3 Financial Data

When you make deposits or withdrawals, phiwn collects:

• Payment method type (e.g., GCash, PayMaya, BPI, BDO, Metrobank, UnionBank);
• Transaction amounts and timestamps;
• Account or wallet identifiers associated with your payment method (we do not store full card numbers).

2.4 Gaming Activity Data

phiwn records your gaming activity on the platform, including:

• Games played, bet amounts, and outcomes;
• Session duration and frequency;
• Bonus usage and wagering history;
• Responsible gaming tool settings (deposit limits, self-exclusion status).

2.5 Technical Data

phiwn automatically collects certain technical information when you access the platform:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Pages visited, features used, and time spent on the platform;
• Cookie identifiers and session tokens.

2.6 Communications Data

When you contact phiwn's customer support team, we retain records of your communications, including the content of messages, support ticket history, and any documents you submit.

03 How We Collect Data

phiwn collects personal data through the following means:

• Directly from you: When you register, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion;
• Automatically: Through cookies, server logs, and analytics tools when you access and use the phiwn platform;
• From third parties: From payment processors, identity verification service providers, and fraud prevention partners, where necessary to operate the platform and comply with regulatory requirements.

04 How We Use Your Data

phiwn uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your phiwn account;
• Identity verification: To verify your age (21+) and identity in compliance with KYC and AML requirements;
• Payment processing: To process deposits, withdrawals, and refunds via your chosen payment method;
• Platform operation: To deliver games, promotions, and other platform features;
• Regulatory compliance: To meet our obligations under Philippine law, PAGCOR regulations, and anti-money laundering requirements;
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct;
• Responsible gaming: To monitor gaming patterns and apply responsible gaming tools where appropriate;
• Customer support: To respond to your enquiries and resolve disputes;
• Platform improvement: To analyse usage patterns and improve the phiwn platform's performance and user experience;
• Marketing communications: To send you promotional offers and updates, where you have consented to receive them. You may opt out at any time.

05 Legal Basis for Processing

phiwn processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the phiwn Terms & Conditions, including account management and payment processing;
• Legal obligation: Processing required to comply with applicable Philippine laws, PAGCOR regulations, and AML/KYC requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

06 Data Sharing

6.1 Service Providers

phiwn shares personal data with trusted third-party service providers who assist in operating the platform, including payment processors, KYC verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only as instructed by phiwn and to maintain appropriate security standards.

6.2 Regulatory Authorities

phiwn may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine regulatory and law enforcement authorities where required by law or where phiwn has a good-faith belief that disclosure is necessary to comply with a legal obligation or protect the rights and safety of phiwn, its players, or the public.

6.3 No Sale of Data

phiwn does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances.

07 Data Retention

phiwn retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and PAGCOR regulations. In general:

• Account and KYC data is retained for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements;
• Transaction records are retained for a minimum of five (5) years;
• Customer support communications are retained for three (3) years;
• Technical and analytics data is retained for up to two (2) years.

When retention periods expire, phiwn securely deletes or anonymises your personal data in accordance with our data disposal procedures.

08 Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the phiwn platform. They help phiwn remember your preferences, keep you logged in, and understand how you use the platform so we can improve it.

8.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These cannot be disabled without affecting core functionality such as login sessions and security features;
• Analytics cookies: Help phiwn understand how players navigate the platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymised;
• Preference cookies: Remember your settings and preferences, such as language and display options, to personalise your experience;
• Marketing cookies: Used only with your consent to deliver relevant promotional content within the phiwn platform.

8.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the phiwn platform. phiwn does not use cookies to track your activity on third-party websites.

09 Data Security

phiwn implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction, including:

• 256-bit SSL/TLS encryption for all data in transit;
• Encryption of sensitive data at rest, including payment information and identity documents;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments;
• Multi-factor authentication for internal systems;
• Incident response procedures for detecting and responding to data breaches.

10 Your Privacy Rights

As a phiwn player, you have the following rights with respect to your personal data:

• Right of Access: Request a copy of the personal data phiwn holds about you;
• Right to Rectification: Request correction of inaccurate or incomplete personal data;
• Right to Erasure: Request deletion of your personal data, subject to our legal retention obligations;
• Right to Restriction: Request that phiwn restrict the processing of your data in certain circumstances;
• Right to Data Portability: Request a copy of your data in a structured, machine-readable format;
• Right to Object: Object to the processing of your data for marketing purposes or on grounds of legitimate interests;
• Right to Withdraw Consent: Withdraw consent for any processing based on consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact phiwn's support team. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11 Children's Privacy

The phiwn platform is strictly intended for individuals aged 21 years and older. phiwn does not knowingly collect personal data from individuals under the age of 21. If phiwn becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, the data will be deleted, and any deposits will be returned at phiwn's sole discretion.

If you believe that a minor has registered on phiwn, please contact our support team immediately at [email protected].

12 Third-Party Links

The phiwn platform may contain links to third-party websites or services for informational purposes. phiwn is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to data collected by phiwn through the phiwn platform.

13 Changes to This Policy

phiwn reserves the right to update or amend this Privacy Policy at any time. When material changes are made, phiwn will notify registered players via email or a prominent notice on the platform. The date of the most recent revision is displayed at the top of this page.

Your continued use of the phiwn platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you must cease using phiwn and may request account closure.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or phiwn's data practices, please contact our support team:

For full details on your rights and responsibilities as a phiwn player, please also review our Terms & Conditions and Responsible Gaming policy.